Privacy Policy

At Olivenell.shop, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit or make a purchase from our website. By using our site, you agree to the terms of this policy.

1. Information We Collect

We collect both personal and non-personal information when you interact with our site. This may include:

  • Personal Information: Name, email address, billing and shipping addresses, phone number, and payment details when placing an order.
  • Account Information: If you register for an account, we collect your login credentials and preferences.
  • Device and Usage Data: Your IP address, browser type, operating system, referral URLs, and browsing behavior on our site.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience, track website usage, and for marketing purposes. For more information, please see our Cookies Policy.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Provide customer service and respond to inquiries
  • Send order updates, promotions, or marketing messages (only if you opt-in)
  • Improve our website performance and user experience
  • Prevent fraudulent transactions and secure your data

3. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

  • Service providers: Such as payment processors, shipping companies, and email marketing platforms to complete your transactions and communications.
  • Legal Requirements: We may disclose your data if required by law, legal process, or to protect our rights or the rights of others.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, misuse, or disclosure. These include encrypted transmissions, secure payment gateways, and restricted access to personal information.

5. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request corrections or deletions of your data
  • Withdraw consent to receive marketing emails (by using the “unsubscribe” link)
  • Request that we limit or stop processing your information

To exercise these rights, please contact us at [email protected].

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting obligations.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or store data from anyone under this age.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the site after any revisions constitutes your acceptance of the updated terms.

If you have questions or concerns about this Privacy Policy, please reach out to us at [email protected]. Thank you for trusting Olivenell with your personal information.